CATSA ia the Canadian Air Tranport Security Authority. Like their U.S. equivalent, the TSA, they have the power to stop or ruin a bike tour. They could do this by confiscating tools or equipment, or making you miss a flight while they, for instance, figure out that you legitimately have some metal body parts, or are unable to jump up onto their ultra paranoid shoe scanner. At the very least, they can have you spread your gear out onto multiple trays, and then mix those trays randomly with the trays of other travelers, or divert some for further study, making it hard to know if you actually got all your stuff back at the other end.

Normally this is annoying but not a major problem. But on the way back from Yucatan it was, as they refused to pass through our properly packed and within the regulations LiGo bike batteries.  I used the word "guff" when first writing about what they said, and guff is technically "trivial or foolish talk or ideas". But really "power tripping" is probably more appropriate, and that's why we took the  matter through the CATSA complaints process.

CATSA, it must be said, quickly reviewed the video of the situation, and they have now come back saying this:

"We regret that the screening supervisor you dealt with did not meet your customer service expectations. We have secured video footage to identify the situation. CATSA has identified the personnel involved. Please be assured that we take these complaints seriously and have shared your concerns with our local management in Vancouver who have since followed up accordingly.

Secondly, on the day of your travel, the screening officer should have permitted the electric bicycle batteries during your initial screening.  Upon review, it appears that the batteries were properly packaged and should have been permitted in your carry-on as per the Lithium Ion Battery carry-on restrictions."

This of course does not retrieve for us our lost hour and half, nor retroactively lower our blood pressure, but heh, it's something!

And it does give us renewed confidence in travelling with the assisted Bike Fridays. So, cool.